When an app instance is opened by a user it is locked preventing other users from opening the same instance in normal mode. Instances that are already open, and locked, can be opened in read-only mode by other users.
The app instance will remain locked whilst the user is active and the app time out period has not elapsed.
If a user exits the app abnormally; typically by closing the browser window, the instance will also remain locked until the time out period has elapsed.
The default time out period is 30 minutes but this can be modified in the app design.
To manually unlock an app instance select it from the Open Instances or Closed Instances section of the Edit Apps Dashboard and press the 'Clear Lock' button.
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Clear Locked Instances (1 min) |
App instances will be locked when opened by a user and will remain locked until closed, submitted or a time-out period has elapsed. Watch this tutorial to see how to manually clear locked instances. |
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